Store Policy

Thank you for choosing Mimi’s bridal to be part of your special day. Our staff are thrilled to assist you. Before placing your order please read our policies.

Order Process

To place an order, you will need to sign a sales agreement which states:

ALL SALES ARE FINAL.” No cancellations, returns, or exchanges. We accept cash, personal checks, MasterCard, Visa, American Express and Discover. All merchandise must be picked up and paid in full before wear date. Any shipping date, including rush, are estimated and not guaranteed.”

All gowns are made to order and therefore we require a 50% non-refundable deposit for all bridal gowns. All other merchandise (bridesmaid dresses, flower girl dresses, all accessories including headpieces, and veils) must be paid in full before an order can be placed. Once a gown has gone into production, no changes to the gown can be made. Once a bridal gown arrives the remaining balance is required within 14 days.

SIZING

Our professional consultants will measure you and consult with the specific designers’ size chart to help in selecting the correct size for you. Your size is determined by your largest measurement, if your measurements fall between sizes we advise you to order the larger size since a dress can always be taken but not let out in most cases. If you request a size other than what our consultant has suggested, you are required to sign that you are requesting a different size. If your requested size does not fit a new dress will not be ordered unless paid for in full and it is up to the customer to pay for any alterations necessary to make the gown fit. For bridal parties we will place the order once all bridesmaids have been measured and paid for their dresses in full.

FABRIC

Please note fabric color may vary due to variations of the dye lots and may not be the exact color that was selected from the color swatch. For this reason, we will only place bridal party orders once all bridesmaids have been measured and paid in full in order to reduce the risk of varying dye lots between dresses.

ALTERATIONS

We do not offer in house alterations for our clients however we do provide a list of preferred seamstresses. The cost of alterations is e not included in the price of the gown. We do know that alterations will be charged according to each alteration that is needed. Please remember that our gowns are made to order and are not custom made to your specific size. We are not responsible for any alterations.

DELIVERY

To allow adequate time for the proper alterations we recommend that brides order at least 6 to 8 months prior to the wedding and bridesmaids at least 5 months prior. Rush orders can be placed at an additional charge. Once your gown has arrived we will call you. 

RETURN POLICY

Due to the fact that our merchandise is made to order there are no cancellations, exchanges or refunds accepted. ALL SALES ARE FINAL.

Tuxedo and Suit Rental Agreement

When renting a tuxedo or suit if measurements cannot be done in store by our consultant, measurements are to be sent in via e-mail. Mimi’s is not responsible for any incorrect measurements done outside of the store and the customer will need to pay for expedited shipping costs if pieces are incorrect as a result. Every customer must provide a credit card number which is kept on file in case the tuxedo is damaged, late, or not returned. There is a late fee of $45.00 every day the tuxedo or suit is late. If the tuxedo is not returned within 7 days of the return date the customer will also be charged the cost of the tuxedo. The return date is always the Tuesday following the wedding by 5 pm.

The rental agreement is as follows:

“Renter will be responsible for damage to the Formalwear (as defined below). The damage only relates to damage to the Formalwear and does not relieve Renter from the obligation to pay Lessor for the full amount whether by direct payment or by a charge against the Renter’s credit card account. In the event of loss, theft, disappearance or any other failure such as not returned by said date.

Lessor hereby leases to the person or organization whose name is listed above (herein called “Renter”), and Renter, hereby rents from Lessor the Formalwear and accessories described forth above and below, for the period commencing on Pick-up and terminating on the return date. Renter shall return to Lessor no later than the close of the next business day of lessor on return date, in good condition and with no damages or defects. Late fee is $45.00 per day.”

L O C A T E

217 South Main Street
Kalispell, Montana

G E T  S O C I A L

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